Question:
How long does it take to receive it?
Answer:
Overnight delivery is available on most of our products for an additional charge. Standard shipping varies between 2 to 7 days on average. Once you select a dessert you will be given the choices of delivery dates for that product.

Question:
What cards/forms of payment do you accept?
Answer:
We accept Mastercard, Visa, and American Express.

Question:
How exactly is the product shipped?
Answer:
We use Fedex or UPS depending upon factors such as destination and weight.

Question:
Are there any restrictions to your shipping destinations?
Answer:
Yes. At this time 1-800 DESSERT does not ship to Alaska, Hawaii, international destinations, US territories or to P.O. boxes.

Question:
How do you handle damages and claims?
Answer:
Refunds or replacements will only be given if your order comes damaged. Claims must be made within 10 days of receipt of package. All packaging should be kept in case the shipping company needs to inspect the package.

Question:
How do you handle late deliveries?
Answer:
If your order arrives late due to a shipping company delay you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Question:
Do you deliver to hospitals?
Answer:
Deliveries to hospitals are not recommended. Since these shipments normally go to a general receiving department before being routed to the patients room we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located.

Question:
What happens if the product is shipped to the wrong address?
Answer:
Orders sent to a wrong or incomplete address are not guaranteed. Additional fees apply to fix and forward the package to the correct address.

Question:
Are your products perishable?
Answer:
Most of our products are perishable. Food items and perishables cannot be returned.

Question:
Can I have a custom message written on the cake I select?
Answer:
At this time we are unable to customize the writing on the cake.

Question:
Do your baked products contain nuts?
Answer:
Many of our baked items do contain nuts. Because our machinery is used to process cakes with nuts it is possible that remnants of nuts will be included in a non-nut cake. Those allergic to nuts should be cautioned not to eat these products.